Mission Statement
To offer finely crafted custom furniture and radiator covers that are simply unsurpassed in quality, design, service and turnaround.

Vision
From the furniture and radiator covers we create to the service we provide; High quality results are the core philosophy of our business.

About Our Radiator Covers
All of our radiator covers are designed around our basic radiator cover frame. With different options, you can dress up the radiator cover frame to suit your personal style and the architectural flair of your home. Our designers are constantly designing new options and patterns for our radiator covers. When we're working on our new options, we keep a few criteria in mind - Quality and Value.

Our radiator covers are all made locally using materials that are either from the United States or Canada. We pride ourselves in using only premium quality materials. The metal screens we use in our radiator covers are premium quality American made, U.S.A. origin steel (largely from recycled sources). Our paints have been painstakingly tested and compared to others to ensure that it meets our standards and will provide years of service to you. Not only will our paint withstand the rigors of daily life, it feels silky to the touch. Our radiator covers are designed with you and your lifestyle in mind; Easy to order, Easy to own.

About Our Methods of Work
We constantly study our work and pursue the mastery of our trade. Many methods of our work are highly manual and skill based. We pride ourselves in knowing that we make everything we deliver to our clients and that there is a bit of our soul in every piece we create.

As a testament of our commitment to quality, we use the best machinery available for the task. Sometimes that means the latest computerized equipment but some of our tools are reconditioned antiques from a time when woodworking was a core part of developing our country and economy. Most of these old machines were made of a very heavy grade of cast iron in Canada or the United States. Weighing at least double of what a competitive modern machine would weigh, the older machines are more steady, durable and vibration free. A steady and vibration free machine is essential to obtaining cuts that are more accurate, precise and chip-free. An antique saw combined with a new blade humbles any modern rival.

We constantly seek to further our work and reputation to the point of national recognition as innovators and masters of our trade. We would like to set an example of what it means to commit one's life to something and contribute to making the world a better place.

Media and Publicity
Our radiator covers are featured on many TV shows, magazines, newspapers and websites. Recent publicity includes:

Featured on CityTV's Cityline:
CityTV's Cityline, Original Air Date July 23, 2009
Highly sought Interior Designer Karen Kayne raves about how easy it is to order a radiator cover from Fichman Furniture
Cityline Website

Featured on HGTV's Divine Design with Candice Olson:
Divine Design Website
Patricia and Manny's Living Room
Episode 1403 on HGTV
Episode 174 on the W Network

Featured on This Old House:
This Old House Website
The Hardware Aisle
Secret Source: Affordable Radiator Covers

Featured on The Examiner:
The Examiner Website
NY Home Decor Examiner
Spruce Up Your Old Radiators With Covers

Featured in the September/October 2010 issue of Old House Interiors:
Old House Interiors
September/October 2010 Issue
"Heating Made Pretty" Page 62

Featured on CityTV's Cityline:
Click to see episode online
CityTV's Cityline, Original Air Date Sept 2, 2010
Tracy Moore chooses Fichman Furniture's Wooden Radiator Covers for her home reno. In this episode she describes her Kitchen Renovation.
Cityline Website

Payments
We accept three forms of payment:

Credit Cards, Direct Bank Debits, and PayPal are the fastest way to order. All of our online payments are handled by PayPal. PayPal is the most trusted worldwide leader in online payments. If you would like to place your order over the phone, we can take the order and then email you an invoice. We start your radiator cover immediately after receiving your payment.

Checks/Cheques, Money Orders, Bank Drafts through the mail or in person. Mail or drop off your payment in person. Unfortunately, we must wait for these forms of payment to clear before starting your order. For faster service, pay by cash or credit card.

Cash. We accept cash in person only - please do not send cash in the mail. Orders paid in cash are started immediately.

Shipping
Our covers are shipped by Purolator in Canada and UPS in the United States with ground service (usually 3 business days). Larger orders are sometimes shipped by freight with 2-3 day service to ensure prompter service and better rates to you.

When your order ships, we email you shipping information including the shipping carrier and tracking number and website so you can track the package during shipping.

Our covers are made in Canada, of materials that are made in Canada and the United States. They are exempt from any duties and taxes or brokerage fees under NAFTA (North American Free Trade Agreement). Canadian residents will be charged 13% HST.

To addresses in Canada and the United States, shipping costs are $30 for the first cover and $15 for each additional cover. Large covers 54" or greater are subject to an additional $30 large item handling fee. Local pickup is available at no charge from our manufacturing facility in Toronto.

From time to time, packages do get damaged. We will replace any damaged parts at no cost to you, however you must notify us within 14 days of receipt of the damaged shipment by filling out a "Shipping Damage Claim Form" and submitting it to us.

Commitment to Environment and the Economy
Environment
Fichman Furniture Inc. is committed to doing our part to ensure that our operations are as environmentally conscious and sustainable as possible. Our goal is to achieve total customer satisfaction while minimizing the exploitation of our natural resources.

The superior MDF we use is made entirely from disregarded wood chips, shavings, and sawdust that would otherwise be burned or end up in a landfill. Our manufacturer's entire product line uses these waste products as well as manufacturing from residual wood which allows for more than 95% of the tree to be used.

The mills are certified to the Composite Panel Association's Environmentally Preferred Product Standard, Phase I Compliant to CARB ATCM 93120, produce Forest Stewardship Council Certified MDF panels, and their products qualify for up to six LEED points under the USGBC leadership in Energy and Environmental Design System.

The finishes we use are also environmentally conscious. They are formulated with no HAPs solvents, have an ultra low formaldehyde formulation, and low VOC, all while offering exceptional durability and resistance to extreme moisture and heat. Our primer is a no HAPs solvent, meets E1 standards for formaldehyde release and has super moisture resistance.

We work closely with suppliers in the Great Lakes Region to minimize our carbon footprint related to transportation and shipping.

Economy
Fichman Furniture Inc. is commited to supporting our domestic economy and engaging in business practices that are fair to our customers, suppliers and competitors. All of our suppliers and manufacturing operations are sourced and take place in Canada or the United States. Support of our local economy and our neighbors will ensure a strong and sustainable economic relationship in our communities and families.

Warranty and Satisfaction
Warranty:
All of our products are guaranteed against defects in materials and workmanship for a period of one year from the date of pickup or delivery. All shipments are insured. If there is a problem with your radiator covers on delivery (missing or damaged parts), please notify us immediately. We will get the issue resolved right away and after the damages are verified by the courier (usually within one week), we will then ship you replacement parts at no cost to you. Be sure to keep all undamaged parts. To start the claim process, please fill out our "Shipping Damage Claim Form" and send it back to us within 14 days of receipt.

Satisfaction Guarantee:
If you are not happy with your cover for any reason other than failure to measure or order properly, simply ship it back to us in the original packing materials within 10 days from date of delivery to you in the same condition it was received and we will gladly accept the return and issue a full refund less shipping costs.

Construction Materials
Materials We Use - Environmentally Responsible

Radiator Frames:
Our radiator frames are made of high quality composite woods. These materials are made to be extremely heat and moisture resistant. They will not warp, soften, expand, swell or crack. They are also environmentally responsible (from our supplier):

ENVIRONMENTALLY FRIENDLY
Our materials are made from sawmill chips. This means that waste is turned into designs of beauty and impressive functionality. They resist expansion and contraction with seasonal changes in humidity. Because they are made from one solid piece of material, they also avoid cracking and separating.

WOOD SOURCE:
Our wood source comes from a variety of sources, all within a 200 mile radius of the door facing, trim and panel manufacturing facility in Towanda, PA. At any given time, approximately 150 private contractors supply the Towanda facility with wood. We use more than 400,000 tons of wood each year.

TYPE OF WOOD SOURCED:
Field Chips (approximately 42%) – Field Chips can come from a variety of sources. Field chips are the residuals from field chipping operations of tree tops and scrap wood. If not used in operations like ours, this wood is left to rot or sent to landfills. Field chips are also sourced from land clearing operations that work to prepare an area for residential or commercial developments. In addition, field chips are the byproducts of sound logging practices in the area. Field chips are removed from an area to allow mature trees to grow. This material is not of the quality for use as lumber.

Sawmill Chips (32%) – These chips are generated from residual waste at sawmill operations. These are considered pre-consumer recycled material. This material is used in the manufacture of our door facings. These facings are used to make our Interior Doors at our three plants and at independent door manufacturers throughout the world.

Whole Tree Logs (26%) – These logs are known as ‘scrag’ wood, meaning they have no commercial timber value and are detrimental to the overall vitality of the forest. The material is generated during timber sales and as part of forest stand improvement efforts.

WOOD SPECIES:
100% northern hardwoods, which includes maple, oak, beech and other species.

RESINS USED:
We utilize 100% phenolic resins in all of the products we produce. Wood is a known formaldehyde emitter – this is true of your office desk, plaque on your wall, or the trees in your yard. For wood composite products, the resin that is used can contribute, or add, to the formaldehyde emissions. Resins that are urea based fall in this category. Phenolic resins are not formaldehyde emitters and why we say all of our products contain ‘no added formaldehyde’. Wood Composite Products that contain only phenolic resins are recognized in the industry as meeting the strictest formaldehyde emission levels and can contribute toward one LEED credit under Indoor Environmental Quality 4.4.

INDUSTRY AFFILIATION AND MEMBERSHIP:
Sustainable Forestry Initiative (sfiprogram.org): SFI was founded in 1994 by the Board of Directors of the American Forest & Paper Association (AF&PA). Their goal is to develop a code of conduct for manufacturers to follow in order to be environmentally responsible. Since then, it has grown into one of the world’s largest sustainable forestry and certification programs. We have been a member since 1997 and has a seat on the state planning committee. As part of our membership, we sponsor SFI logger training that covers subjects including silviculture, environmentally friendly logging, and logger safety.

Northern Tier Hardwoods Association (ntha.ws): The NTHA works with the forest products industry in Northeastern Pennsylvania to promote good logging and manufacturing practices. We are a member and have a governor-appointed position on the board of directors.

PolyUrethane Finish:
We use the PolyUrethane finish because it is superior to any other finish in terms of environmental responsibility, general durability, stain resistance, heat resistance, moisture resistance, solvent resistance and yellowing from UV light (remember many radiators are installed right in front of windows!).

In the words of our supplier:
"These coatings have the lowest environmental impact than any other solvent based coating. Using our polyurethane is the safest way to finish wood by using a solvent based paint. Finally, here is a brief list of major benefits you can get when using polyurethane: contains no formaldehyde, no hazardous vapours or emissions after drying, highest scratch resistance, extremely smooth surface with "baby skin effect", longest lifetime for furniture and doors, lowest VOC (volatile organic compound) emission for solvent based paints and highest solid contents for traditionally curing paints."

Metal Screens:
Our metal screens are heavy gauge (22ga) steel to ensure that they will last a long time and resist dents and deformation from age, expansion and contraction from heating and cooling, and impacts from other objects, people or pets.

Mouldings:
To ensure the highest quality appearance and durability, we use solid wood mouldings on the radiator covers. Quite simply, there is no alternative to making mouldings out of solid wood and having them properly finished with a polyurethane coating that is environmentally responsible.